DESA Improves Customer Satisfaction Through Online Data Reporting
DESA has been providing services to business and government agencies
for more than 21 years. Clients have included the U.S. Department of
Defense, the Centers for Disease Control, the states of North Carolina,
South Carolina, Georgia and Florida, a wide range of county and
municipal clients and school districts, as well as major corporations
in the private sector such as BellSouth, Barton Malow Company and
Gilbane, Inc.
Construction management is one of DESA's five
areas of service. The company is often charged with managing minority
contractor participation in large contracts for the construction of
office buildings and schools. Reporting participation required
labor-intensive paperwork for multiple subcontractors often serving
multiple prime contractors. DESA contracted with TheRackesGroup to
automate the reporting system, allowing both DESA and its customer to
view monthly reports online with the most up-to-date information
available on each project, prime contractor, and sub-prime
participation.